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Policies & F.A.Q.

F.A.Q.

How to Book?

You will need to register with us the first time you book online, if you are new to the company please omit the ‘u’ at the beginning of your staff number. You will need to create a password that will allow you to login in future..

(Don’t worry if you forget your password, you will be able to get a reminder sent to you).

On subsequent visits you just login with your username(email address) and password.

Once logged in you will be able to view room availability. Just click on the price to book, review your personal contact details and click ‘Make Booking’. Once you have made a booking you will be sent a confirmation email. Please keep this as verification of your booking.

If all rooms are occupied on the day you wish to stay, you can enter you name on a waiting list. If a room becomes available you will be sent a text message and email, along with any other people on the list awaiting rooms for that date. The room will be allocated on a first come, first served basis. If all rooms are booked you will still be notified if another becomes free.

 

How do I get to TBC?

We have the timetables for the BA1 and the BA5 complimentary buses on a notice board at the house. It’s a short walk to the Bath road, turn left and the bus stop is about 100 yards down. The bus will drop you at Vanguard house beside TBC for all training courses. If you need to go to Waterside you can catch these buses from the other side of the Bath road or it’s about a 15 minute walk.

 

How do I pay?

There is a safe in the hallway with a post slot on the front . We provide envelopes for you to put your payment in. Please write your name, date of stay and room number. If you wish to pay direct into our account, please email or text for our bank details.

 

How to Book?

You will need to register with us the first time you book online, if you are new to the company please omit the ‘u’ at the beginning of your staff number. You will need to create a password that will allow you to login in future..

(Don’t worry if you forget your password, you will be able to get a reminder sent to you).

On subsequent visits you just login with your username(email address) and password.

Once logged in you will be able to view room availability. Just click on the price to book, review your personal contact details and click ‘Make Booking’. Once you have made a booking you will be sent a confirmation email. Please keep this as verification of your booking.

If all rooms are occupied on the day you wish to stay, you can enter you name on a waiting list. If a room becomes available you will be sent a text message and email, along with any other people on the list awaiting rooms for that date. The room will be allocated on a first come, first served basis. If all rooms are booked you will still be notified if another becomes free.

 

How do I get to TBC?

We have the timetables for the BA1 and the BA5 complimentary buses on a notice board at the house. It’s a short walk to the Bath road, turn left and the bus stop is about 100 yards down. The bus will drop you at Vanguard house beside TBC for all training courses. If you need to go to Waterside you can catch these buses from the other side of the Bath road or it’s about a 15 minute walk.

 

How do I pay?

There is a safe in the hallway with a post slot on the front . We provide envelopes for you to put your payment in. Please write your name, date of stay and room number. If you wish to pay direct into our account, please email or text for our bank details.

 

How do I get into the house?

There is a keypad on the door. When you register with us and make your booking, the confirmation email sent automatically from our booking system will include the House Door code for the period when you will be staying. When you get to the house just use the PIN to gain entry.

If you have forgotten the PIN entry code, just login to the booking system, and view the PIN alongside your booking by clicking on the link ‘To cancel or view a booking’ at the top of the calendar.

Note: if your visit corresponds with a PIN changover, then you may receive two PIN codes.

I didn't get my confirmation email?

Sometimes you may not get your confirmation email for a short while after booking, if this does happen please check your spam software to make sure the email has not been placed into your Junk e-mail folder. If you login, you can see if you are actually booked in by viewing your bookings via the ‘Cancel/View booking’ link.
Another reason may be because you may have miss-spelled your email address when you registered – please make sure this is correct when you complete your details.

How do I get into my room?

The key will be in the door of the room you have been allocated. Keep this with you while you stay and leave it in the door on the outside when you leave. The doors lock from the inside for your security.

Where do we find spare towels if there are two people staying in the room?

There are spare towels in both bathrooms in a basket, downstairs and in the chest of drawers in the upstairs bathroom.

How do I book if I am on stand-by?

If you are on stand-by just book as many nights as you need but we cannot accept any more than 6 cancellations per month. If you need to cancel at short notice just cancel online before 12 noon and someone else can move into your space from our waiting list. If you have no time to cancel online call or text the contact numbers. We will have to charge if you do not call us before 12.

Do you have a 'Lost Property' facility?

If you leave something in the house, please email us and we will let you know where we keep all items which have been left behind.

Is there anywhere to park?

You can park on the driveway but please do not block our neighbours garage. We have parking for 3 cars, parked side by side on the grass.You can park for free on the street on the weekends and at certain times of the day but please check the parking notices on the street for timings.

If I am staying more than one night can I get clean towels?

Just leave this sign hanging on your door and the cleaners will leave clean towels out for you when they come.

What’s for breakfast?

In the kitchen we have cereals and bread in the freezer. Milk and juice. If you need milk for your tea in the room there is a jug in each room and you can get milk from the fridge in the kitchen. If you bring your own food and want to leave it in the fridge. Please label it With your room number as we will not be responsible if it goes missing..

Where is the DVD library?

It is in the hallway on the bottom shelf of the shelving unit.

Where can I buy food?

There is a small shop around the corner which offers BA discount on presentation of your ID card. There is a small supermarket in Harmondsworth village, about a 10 minute walk and there is a large supermarket is West Drayton which is on the same route as the 350/U3, about 10 minutes on the bus.

Can I get my uniform shirts washed?

We can provide a laundry service for uniform shirts only. If you leave the shirts on your bed with a note for the cleaner and she will wash and iron them during the day and have them back for you in the afternoon. We charge a small fee of £1.50 per shirt.

Checkin & Checkout

Rooms are available from 3 o’clock and must be vacated by 12 o’clock.

If you need the room earlier or wish to stay later just send us an email and if the room is not needed, we may be able to help you out.

Cancellation Policy

You can cancel your booking up to 12 o’clock on the day of arrival after this time we will ask you to pay.

We can only allow a maximum of 6 cancellations per month.

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